FAQ

HOW DO I ENTER THE SWEEPSTAKE? You can enter the sweepstake online by making a purchase in the Supercar Mafia shop. Each item has an assigned number of entries that go with it. For example, when you order a T-shirt, you get 5 entries into the contest. VIP Memberships will earn you two entries for every month you are a member. You may also enter by mail. See the Official Rules for more information.

WILL I RECEIVE PHYSICAL ENTRY TICKETS FOR THE SWEEPSTAKE? No, you will not receive physical entry tickets for the sweepstake. Once an order is placed, the entries are automatically and immediately submitted to our sweepstake database. Your Supercar Mafia account will allow you to track your entries for all purchase made on the website. Mail-in entries are processed by our sweepstakes administrator, who manages the giveaway for us. No tracking is available for mail-in entries.

HOW DO I KNOW THIS SWEEPSTAKE IS LEGIT? Supercar Mafia guarantees fairness and impartiality in our sweepstake. Our integrity and reputation demand this – there is no wiggle room. To begin with, we are hosting a sweepstake – not a skills contest or raffle. Our legal team has spent many hours ensuring that our giveaway complies with the law, including all state and federal regulations regarding sweepstakes. Our sweepstake is registered and bonded in every state that requires it. Additionally, our friends, family members, business associates, and ex-girlfriends are not eligible to win the sweepstake. We guarantee that the winner will not meet any of the above criteria. Finally, we have a hands-off policy when it comes to the administrative side of the giveaway. In order to keep this promise, we have hired – at great cost – an independent, bonded and insured, third-party sweepstake administrator who is in charge of all entries and determining the winner. All entries are handled by the administrator and SCM has no access to this data. After the sweepstake closes, the winner is chosen using a computerized random number generator, and SCM has absolutely no participation in this part of the giveaway. This guarantees impartiality and fairness when it comes to determining the winner.

I LIVE IN FLORIDA OR NEW YORK. WHY CAN’T I ENTER THE SWEEPSTAKE? We are not bonded in Florida and New York; therefore, residents of Florida and New York cannot participate in the sweepstake. We are, however, working on getting bonded in these states for our future giveaways.

I LIVE OUTSIDE OF THE UNITED STATES. AM I ELIGIBLE TO PARTICIPATE IN THE SWEEPSTAKES? No, the giveaway is only open to legal residents of the United States. Each country has its own set of rules and regulations for sweepstakes – no two are alike. The burden of making sure we comply with the laws in every country would be too large for us to undertake. Non-US residents may purchase any of the merchandise we have available in our store but will not be entered in the sweepstake. And for our neighbors to the north, we are working on offering our next giveaway in Canada.

IF I CREATE AN ACCOUNT WITHOUT MAKING A PURCHASE, WILL I RECEIVE THE SUPERCAR MAFIA NEWSLETTER? Yes.

DO I HAVE TO CREATE AN ACCOUNT BEFORE I PLACE AN ORDER? No. When you place an order, an account is automatically created, and you will receive the Supercar Mafia Newsletter.

WHEN WILL I RECEIVE MY ORDER? Orders are typically processed and shipped within 3-5 working days. We ship via USPS and once shipped, delivery usually takes 3-5 business days but could take longer depending on the demand for a product, the volume of orders, or the season. IMPORTANT – We are now in the holiday shipping season. Shipments are taking longer than usual. Please expect shipments to take 7-10 days.

T-SHIRT SIZING. Our T-shirts tend to run a bit small, so if you are on the borderline between to sizes, you may want to order the larger size. For example, if you can wear a Large and Extra Large, you may want to order an Extra Large.

ONE OF THE ITEMS I ORDERED IS BACK ORDERED. WHEN WILL I GET MY MERCH? Occasionally, an item is back ordered. If one of the items you ordered is back ordered, the order will not ship until all items are in stock.

CAN I CANCEL MY ORDER? No, all sales are final. We apologize for the inconvenience, but the nature of the sweepstakes does not allow us to give refunds. Once an order is placed, the purchaser’s entries are automatically and immediately submitted to our sweepstake database. In order to guarantee a fair and impartial giveaway, we cannot tamper with the entries once they are made.

CAN I EXCHANGE MY ORDER? Yes, new, unused, unworn, and unwashed items are eligible for exchange within 14 days of the purchase date. The customer is responsible for shipping and handling costs on all returned merchandise, both to and from Supercar Mafia. All returns must have a return merchandise authorization number (RMA) printed clearly on the outside of the package, and a copy of the original invoice included. To receive an RMA, please contact us at [email protected] Please specify which product you would like in exchange, including the size and color. If you receive an item that is damaged or incorrectly shipped by us, please contact us immediately and we will remedy the situation.

WHAT ARE THE SHIPPING COSTS? Free standard shipping applies to orders shipped to a single destination within the contiguous United States. Orders to Alaska and Hawaii are charged shipping at the standard USPS rate. Supercar Mafia orders are processed and shipped within 3-4 working days. All orders are sent via United States Postal Service (USPS). Orders from countries other than the United States will be charged shipping at the standard USPS rate. Domestic orders typically arrive in 3-5 business days. Orders to other countries will take longer. The free shipping offer is not transferable or redeemable for cash or credit towards any purchase.

I ENTERED MY SHIPPING ADDRESS INCORRECTLY, WHAT DO I NEED TO DO TO GET MY MY PACKAGE DELIVERED? Occasionally, customers provide us with the wrong shipping address when placing an order. Additionally, the USPS will not deliver a package if the apartment or suite number is missing. If you entered the wrong shipping address, the USPS will return your package to us.  We will notify you that the address is incorrect and ask for the correct one. You will be required to pay shipping to have the package sent to you.

THE OFFICIAL RULES STATE “BULK SHIPMENT OF ENTRIES WILL NOT BE ACCEPTED.” WHAT CONSTITUTES A BULK SHIPMENT? The United States Postal Service (USPS) defines bulk mail broadly as “quantities of mail prepared for mailing at reduced postage rates.” The preparation includes presorting and placing into containers by ZIP code. You may mail in as many entries as you like, but each entry has to be mailed individually and have First Class postage affixed to each envelope. You may not put the entries in one box and mail them together, and they may not be dropped off at the mail reception center.

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